SAP Hybris® frontend & mobile development

SAP Hybris® frontend & mobile development

Client: IDO | Category: Transport, logistics & infrastructure

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IDO SAP Hybris® frontend & mobile development

Overview

IDO, worlds largest personal ferry operator, has been providing transportation services for over 30 years. With a fleet of modern vessels and a commitment to customer satisfaction, IDO has become a trusted name in the maritime industry. To enhance their digital presence and improve customer experience, IDO partnered with us to develop a new frontend and mobile application using SAP Hybris®.

Challenges

IDO faced several challenges in their digital transformation journey. Their existing frontend was outdated and lacked the functionality needed to meet the evolving needs of their customers. Additionally, they wanted to provide a seamless mobile experience for users who prefer to access services on their smartphones. The main challenges included:

  • Modernizing the frontend to provide a more intuitive and visually appealing interface.
  • Developing a mobile application that integrates seamlessly with existing SAP systems.
  • Ensuring a smooth transition for users from the old system to the new one.

Solutions

To address these challenges, we implemented the following solutions:

  1. Frontend Redesign: We redesigned the frontend using modern design principles and technologies to create a more engaging and user-friendly interface. This included improving navigation, enhancing visual elements, and optimizing the overall user experience.
  2. Mobile Application Development: We developed a mobile application that allows users to access IDO services on-the-go. The app was designed to be intuitive and responsive, ensuring that users can easily navigate and utilize the features available.
  3. Integration with SAP Systems: We ensured that the new frontend and mobile application were fully integrated with IDO's existing SAP systems. This allowed for a seamless transition for users and ensured that all functionalities were preserved while enhancing the overall user experience.

Results

The implementation of the new frontend and mobile application led to significant improvements in user experience and customer satisfaction. The redesigned frontend provided a more modern and engaging interface, while the mobile application allowed users to access IDO services conveniently from their smartphones. The integration with SAP systems ensured a smooth transition for users, leading to increased customer satisfaction and retention. Overall, the project successfully enhanced IDO's digital presence and improved the overall user experience for their customers.